The Patent Electronic Business Center (EBC) assists customers with filing their electronic patent application submissions via the Electronic Filing System (EFS-Web) and with the review of patent applications in Public and Private PAIR, as well as supporting customers while Searching the Patent and Application Full-Text Image Databases.
Hours: 6:00 a.m. to 12:00 midnight, Eastern Time, Monday through Friday
Telephone: 1-866-217-9197 (toll-free)
The Inventors Assistance Center (IAC) provides patent information and services to the public. The IAC is staffed by former supervisory patent examiners, experienced primary patent examiners, various intellectual property specialists, and attorneys who can answer general questions concerning patent examining policy and procedure.
Hours: Monday – Friday, 8:30 AM – 8:00 PM (ET), except federal holidays
Phone: 800-PTO-9199 (800-786-9199)
The staff in the Application Assistance Unit (AAU) is trained to assist with a broad range of questions and issues pertaining to pre-examination processing of patent applications by the Office of Patent Application Processing (OPAP) and the post-examination processing of patent applications by the Office of Data Management (ODM).