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Troubleshooting Access to Online Resources: E-Readers

The first line of defense in trouble-shooting access to online resources is to clear your web browser cache, cookies, and history.


E-Reader Icon

The steps to clear the cache, cookies, and browsing history may differ depending on your e-Reading device. If the following general approach does not work, please refer to manufacturer instructions.




  1. Go to Menu
  2. Tap Settings
  3. Tap Clear Cache, Clear History, or Clear All Cookie Data


Nook Ereader





Nook (Android OS)

  1. Go to Settings All Settings
  2. Tap Applications
  3. Tap My Apps
  4. Tap Web application icon
  5. Tap Clear Cache
  6. Exit all browser windows
  7. Re-open the browser

Still need tech support?

Tech support

To expedite our staff’s ability to help you, please Ask a Librarian and provide the following information:

  • The name of the electronic resource you are attempting to access (database, electronic journal, ebook)
  • The title of the book or article you are attempting to access
  • Your computing or mobile device
  • Your computer operating system (Windows version; Mac OS version)
  • Your browser (e.g., Firefox, Safari, IE, Chrome)

5729 Fogler Library · University of Maine · Orono, ME 04469-5729 ; (207) 581-1673

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