Troubleshooting Access to Online Resources: Mobile Devices

Steps to clear the cache, cookies, and browsing history on your iOS device varies depending on your preferred browser. If your browser application is not listed below, search your help menu. — Latest update 11/7/2022

Safari

To clear cookies and history:

1. Settings
2. Safari
3. Clear History and Website Data

To clear cookies and keep history:

1. Settings
2. Safari
3. Advanced
4. Website Data
5. Remove All Website Data

Chrome

1. Open Chrome 
2. At top right, tap More
3. History
4. Clear browsing data
5. Make sure there is a teck mark next to "Cookies, site data" and "Cached images and files"
6. Clear browsing data

The steps to clear the cache, cookies, and browsing history may differ depending on your Android device and your preferred browser app. If the following general approach does not work, please refer to manufacturer instructions. — Latest update 11/7/2022

Android

1. Open the browser.
2. More
3. Settings or Menu
4. Settings
5. Privacy & Security

Chrome

1. Open the browser
2. At top right More
3. History
4. Clear Browsing Data
5. At the top, select a time range. All time will delete everything
6. Check boxes next to "Cookies and site data" and "Cached images and files"
7. Clear data

To expedite our staff’s ability to help you, please Ask a Librarian and provide the following information:

• The name of the electronic resource you are attempting to access (database, electronic journal, ebook)
• The title of the book or article you are attempting to access
• Your computing or mobile device
• Your computer operating system (Windows version; Mac OS version)
• Your browser (e.g., Firefox, Safari, Edge, Chrome)