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Troubleshooting Access to Online Resources: Mobile Devices

The first line of defense in trouble-shooting access to online resources is to clear your web browser cache, cookies, and history.


Android phone icon

The steps to clear the cache, cookies, and browsing history may differ depending on your Android device. If the following general approach does not work, please refer to manufacturer instructions.



Android Phone

  1. Open the Browser application
  2. Tap Menu
  3. Tap More
  4. Tap Settings
  5. Tap Clear Cache or Clear History or Clear all cookie data
  6. Tap OK


Apple Device iconSteps to clear the cache, cookies, and browsing history on your iOS device varies depending on your preferred browser. If your browser application is not listed below, search your help menu.





  1. Tap Chrome Menu > Settings
  2. Tap Privacy
  3. Select data type to clear
  4. Tap Clear
  5. Exit all browser windows
  6. Re-open the browser

Safari iOS8 and later

  1. Go to Settings
  2. Tap Safari
  3. Tap Clear History and Website Data
  4. Exit all browser windows.
  5. Re-open the browser

Safari iOS7

  1. Go to Settings
  2. Tap Safari
  3. Tap Clear History
  4. Tap Clear Cookies and Data
  5. Exit all browser windows.
  6. Re-open the browser



Blackberry Icon







  1. From the Home screen, touch the Browser icon
  2. Tap the BlackBerry World key
  3. Tap Options
  4. Under Privacy and Security Clear Browsing Data, select the check boxes for the types of information you want to delete
  5. Tap Clear Now

Still need tech support?

Tech support

To expedite our staff’s ability to help you, please Ask a Librarian and provide the following information:

  • The name of the electronic resource you are attempting to access (database, electronic journal, ebook)
  • The title of the book or article you are attempting to access
  • Your computing or mobile device
  • Your computer operating system (Windows version; Mac OS version)
  • Your browser (e.g., Firefox, Safari, IE, Chrome)

5729 Fogler Library · University of Maine · Orono, ME 04469-5729 ; (207) 581-1673

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