Access Permissions | Internal Resources | External Resources | Patron Guides | Weekend & Evening Support
Internal Hardware Contacts
Jessica Wade, 207.581.1746 fogler.support@maine.edu or use the IT Support Form
- Classroom laptops
- Public printer—Help Desk IT Staff
- Public workstations
- Staff printer issues
- Staff workstation and laptop-related issues
- Security issues (passwords, viruses, and spyware)
- Auxiliary hardware (monitor, mouse, keyboard, disc drives, projectors, etc.)
- Software applications (excepting Expression Web features)
- Access to library network (e.g. S-Share drive; U:Users drive)
- Wireless access
- Viscosity Issue (VPN)
Access Permissions
- Request access to Library18 web server, SharePoint, and listserv
Internal Resource Contacts
- Subscribed Orono resources:
- Fogler Web (WordPress Platform):
- Digital Commons
- Libguides:
- ArchivesSpace
- ILLiad
- Ares (electronic reserves)
External Resource Contacts
Not sure if database is System or Statewide? Click the I (Information icon) next to the database listing. On resulting screen look for "Locations" information. If multiple campuses listed than MaineInfonet should be contacted.
Weekend and Evening Support
- LibrarySearch, proxy server, UMS (University of Maine System) or Statewide databases
- Contact James Jackson Sanborn at 207.866.0240.
- Orono servers (e.g. Fogler Web) Joey Collard joseph.collard@maine.edu 207.581.1580
- Orono databases or e-resources - Deb Rollins drollins@maine.edu
Remote Resource Guides for Patrons
Information generally needed to expedite resolution of a problem
- Access Quick Tips Tab at the top of the page
Contact: um.library.technical.services@maine.edu