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Technical Support for Library Staff: Who for What (and When)

Who to contact when there is a problem

Who to Contact

Access Permissions | Internal Resources | External Resources | Patron Guides | Weekend & Evening Support

Internal Hardware Contacts

Jessica Wade, 207.581.1746  fogler.support@maine.edu or use the IT Support Form

  • Classroom laptops
  • Public printer—Help Desk IT Staff
  • Public workstations
  • Staff printer issues
  • Staff workstation and laptop-related issues
    • Security issues (passwords, viruses, and spyware)
    • Auxiliary hardware (monitor, mouse, keyboard, disc drives, projectors, etc.)
    • Software applications (excepting Expression Web features)
    • Access to library network (e.g. S-Share drive; U:Users drive)
  • Wireless access
  • Viscosity Issue (VPN)

Access Permissions

Internal Resource Contacts

 

External Resource Contacts

Not sure if database is System or Statewide? Click the I (Information icon) next to the database listing. On resulting screen look for "Locations" information. If multiple campuses listed than MaineInfonet should be contacted. 
 

Weekend and Evening Support

  • LibrarySearch, proxy server, UMS (University of Maine System) or Statewide databases
    • Contact James Jackson Sanborn at 207.866.0240.
  • Orono servers (e.g. Fogler Web) Joey Collard joseph.collard@maine.edu 207.581.1580
  • Orono databases or e-resources - Deb Rollins drollins@maine.edu

Remote Resource Guides for Patrons

Information generally needed to expedite resolution of a problem

  • Access Quick Tips Tab at the top of the page

 

Contact: um.library.technical.services@maine.edu

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